This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the Wafa TV services.

Contacting Us

For questions specifically about this Privacy Statement, or our use of your personal information, caches or similar technologies, please contact our official contact by email at wafa@wafatv.com.

Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

• Information you provide to us: 
  We collect information you provide to us in ways that require us to gather personally-identifying information. The amount and type of information we collect depends on the interaction itself. For example, we ask your permission to collect your name and email address when you sign up on Wafa TV Android or iOS application.

• Information we collect automatically: 
  We collect information about you and your use of our service, your interactions with us. This information includes:

  • Your activity on the Wafa TV service, such as title selections, shows you have watched, and search queries.

  • Details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services, to process your registration, and to communicate with you on these and other topics. For example, we use such information to:

• Determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for videos and series we think will be of interest to you, and help us quickly and efficiently respond to inquiries and requests.

• Secure our systems, prevent fraud and help us protect the security of Wafa TV accounts.

• Prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which Wafa TV signup offers you are eligible and determining whether a particular device is permitted to use the account consistent with our Terms of Use).

• Analyze and understand our audience, improve our service (including our user interface experiences and service performance) and optimize content selection, recommendation algorithms and delivery.

Disclosure of Information

We disclose your information for certain purposes, as described below:

• Protection of Wafa TV and others: 
  Wafa TV and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of Wafa TV, its users or the public, as required or permitted by law.

• Business transfers: 
  In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Access to Account and Profiles

• Profiles: 
  Profiles allow users to have a distinct, personalized Wafa TV experience, built around the movies and shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your Wafa TV account, so that anyone with access to your Wafa TV account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know.

• Removing device access to your Wafa TV account: 
  To remove access to your Wafa TV account from your devices: (a) visit the "Profile" section of our application, choose "Logout" or (b) contact our customer service for a request to remove access on all of your devices. If you do not maintain the security of your password or devices, or fail to log out from your device, subsequent users may be able to access your account, including your personal information.

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.

When you visit the "Profile" section of Wafa TV application, you have the ability to access and update a br/oad range of information about your account, including your contact information, and various related information about your account (such as the content you have viewed). You must be signed in to access the "Profile" section.

For other requests, or if you have a question regarding our privacy practices, please contact our customer service. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks. We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our records purposes and to fulfill the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

The security of your Personal information is important to us. However, please remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal information, we cannot guarantee its absolute security.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. Wafa TV encourages visitors or users to frequently check this page for any changes to its Privacy Policy. Your continued use of the Wafa TV service after any change in this Privacy Policy will constitute your acceptance of such change.

Last Updated

Last updated Privacy Policy: 2024-07-11 16:30:35 (UTC)